Delete Your Account

1. Delete your account in the app

The fastest method is available directly in Talkly AI:

1. 1
   Open Talkly AI

   Sign in to the account you want to delete.

2. 2
   Open Settings

   Go to the Account Actions section near the bottom of the screen.

3. 3
   Select Delete Account & Data

   Read the permanent-deletion warning shown in the app.

4. 4
   Confirm Delete Account

   When the process succeeds, your session and local learning preferences are cleared.

For security, your sign-in provider may require a recent login. If the app shows a recent-authentication error, sign out, sign in again, and repeat the deletion steps.

2. If you cannot access the app

Email support@talklyai.com from the email address connected to your Talkly AI account, when possible. Use the subject Delete My Talkly AI Account and include:

• the account email address or phone number;
• your country;
• whether you signed in with email, Apple, Google, or a mobile operator; and
• a clear statement that you want the account and associated personal data deleted.

3. What deletion covers

Once we complete and verify deletion, we delete or de-identify data such as:

• account and authentication identifiers;
• name, email, phone number, country, and profile details linked to the account;
• cloud learning progress, supported scores, streak data, and leaderboard links;
• reports, saved activity, or subscription identifiers that can reasonably be linked to you; and
• other personal account records that are not required to be retained.

The in-app flow also clears Talkly AI preferences stored locally on that device. Uninstalling the app can remove remaining local app data, subject to your device's backup and restore settings.

4. Information that may remain

Limited information may be retained where reasonably necessary for:

• tax, accounting, payment, chargeback, fraud-prevention, security, or legal obligations;
• documenting and responding to the deletion request;
• protecting the rights and safety of Talkly AI, users, and others;
• de-identified or aggregated analytics that no longer identifies you; or
• temporary protected backups that are overwritten on their normal cycle.

Apple, Google, your mobile operator, or another third party may retain purchase and account records under its own policies. Contact that provider to exercise rights relating to data it controls.

5. Verification and timing

In-app deletion is initiated when the confirmation succeeds. We aim to complete a verified support request and remove associated records from active systems within 30 days. We will tell you if applicable law or a complex request permits more time.

6. Cancel your subscription separately

• Apple: Settings → your name → Subscriptions → Talkly AI → Cancel Subscription.
• Google Play: Profile → Payments & subscriptions → Subscriptions → Talkly AI → Cancel subscription.
• Mobile operator: use the cancellation method provided during signup or contact the operator.

For more detail, see our Terms & Conditions.

7. Anonymous or device-only use

If you use Talkly AI without a registered account, there may be no account for us to delete. You can clear the app's storage in your device settings or uninstall the app to remove local data. You may still contact us if you believe other information can be linked to you.

8. Need help?

Our support team can help you identify the correct deletion or subscription steps. For a deletion request, email is the preferred channel because it helps us verify and document your request securely.